How do I book a reservation?

Submit a request through our Get a Quote page and our team will confirm details and pricing, usually within a few business hours.

How far in advance should I book?

For standard trips, 24–48 hours is usually enough. For move-in weekends, graduation, holidays, or large groups, we recommend booking 1–2 weeks ahead.

Can I book a same-day reservation?

Often yes, depending on vehicle availability. For the fastest response on same-day requests, call us directly at (617) 642-3198.

Can I modify or cancel my reservation?

Yes — contact us as soon as possible with any changes. Cancellation terms will be confirmed at the time of booking.

Do you offer corporate accounts?

Yes — we set up standing accounts with centralized billing for firms that book regularly. Contact us to get started.

What’s included in the price?

Your chauffeur, vehicle, flight tracking (for airport trips), and standard amenities like bottled water. We’ll confirm exact pricing when we quote your trip.

Do you charge for wait time?

Standard wait time is built into airport pickups to account for flight delays. Extended wait time beyond that may incur an additional charge, which we’ll always disclose upfront.

Is gratuity included in the price?

We’ll clarify whether gratuity is included or separate when we confirm your quote, so there are no surprises.

What payment methods do you accept?

We accept major credit cards, and corporate accounts can arrange invoicing. Ask us for full payment details when booking.

Are there additional fees for airport pickups?

Airport pickups include flight tracking at no extra charge. Any tolls or airport fees will be reflected in your quote.

What types of vehicles do you offer?

Our current fleet is executive-class: Executive Sedans, Luxury SUVs, Executive Sprinter Vans, Mini Coaches, and Motor Coaches. Have a specific request? Contact us and we’ll see what we can do.

Can you accommodate large groups?

Yes. Our Mini Coach and Motor Coach options seat up to 56 passengers for corporate and university groups.

Can I request a specific vehicle?

Yes — let us know your preference when you request a quote and we’ll do our best to accommodate it.

Do your vehicles have child car seats available?

Let us know if you need a car seat when booking and we’ll do our best to arrange one — please request this in advance.

Are your vehicles wheelchair accessible?

Please contact us directly to discuss accessibility needs so we can arrange the right vehicle for your trip.

What areas do you serve?

Boston, Greater Boston, and long-distance transfers throughout New England and to New York. See our Service Areas page for the full list.

Do you track flights for airport pickups?

Yes — we monitor flight status in real time and adjust pickup times for delays automatically, at no extra charge.

Do you offer service to Cape Cod and the Islands?

Yes — we run regular transfers to Cape Cod, and to the ferry terminals serving Nantucket and Martha’s Vineyard.

Can you handle multi-stop trips?

Yes — let us know all stops when booking so we can plan the route and timing accordingly.

Do you provide service outside Massachusetts?

Yes — we regularly serve Providence RI, New Hampshire, Maine, Vermont, Connecticut, and New York City.

Are your chauffeurs licensed and insured?

Yes — every chauffeur is professionally trained, licensed, and fully insured.

What safety measures are in place?

All vehicles are regularly inspected and maintained, and every chauffeur is vetted and trained to a professional standard.

Can I request the same chauffeur for repeat trips?

For standing corporate accounts and recurring bookings, we’ll do our best to keep you with the same chauffeur when possible.

What is your cancellation policy?

Cancellation terms will be confirmed at the time of booking — contact us as early as possible if your plans change.

Are you available 24/7?

Yes — we’re available around the clock for reservations and airport transfers.