Boston Reserve Chauffeur (“Boston Reserve Chauffeur,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use and share it, and the choices you have when you use our website, request a quote, or book a reservation with us (collectively, the “Services”). By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our practices, please do not use our Services.

1. Information We Collect

We collect information that you provide directly to us, information collected automatically when you use our website, and information from third parties involved in fulfilling your reservation.

• Contact & Booking Information: name, phone number, email address, pickup and drop-off addresses, date and time of service, and passenger count, submitted when you request a quote or book a reservation.
• Travel Details: flight numbers, arrival/departure times, and cruise or event details, when relevant to coordinating airport, port, or event transportation.
• Payment Information: billing details are collected and processed by our third-party payment processors. We do not store full credit card numbers on our own servers.
• Communications: records of calls, emails, and messages you exchange with our dispatch and support team.
• Website Usage Data: IP address, browser type, device information, pages visited, and referring URLs, collected automatically through cookies and similar technologies when you browse our website.

2. How We Use Your Information

We use the information we collect to:

• Schedule, confirm, and provide chauffeur and ground transportation services
• Communicate with you about your reservation, including confirmations, driver details, and schedule changes
• Track flights and adjust pickup times for airport transfers
• Process payments and send receipts or invoices
• Respond to inquiries, quote requests, and customer service needs
• Improve our website, services, and customer experience
• Send occasional service updates or promotional offers, where you have not opted out
• Comply with legal obligations and enforce our terms of service

3. How We Share Your Information

We do not sell your personal information. We share information only as necessary to operate our business:

• Chauffeurs & Dispatch Staff: trip details are shared with the chauffeur assigned to your reservation so they can complete your pickup.
• Payment Processors: billing information is shared with third-party payment processors solely to complete transactions.
• Service Providers: we may share information with vendors who support our operations, such as scheduling software, website hosting, and email/SMS communication tools, under confidentiality obligations.
• Legal Requirements: we may disclose information if required by law, subpoena, or to protect the safety of our clients, chauffeurs, or the public.
• Business Transfers: in the event of a merger, acquisition, or sale of assets, client information may be transferred as part of that transaction.

4. Cookies & Analytics

Our website uses cookies and similar tracking technologies to remember your preferences, understand how visitors use our site, and improve our content. You can control cookies through your browser settings; disabling cookies may limit some website functionality, such as the quote request form. We may use analytics tools to understand aggregate website traffic and usage patterns. This data is used to improve our website and marketing and is not used to identify you personally.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to provide services you have requested, maintain business records, and comply with legal, accounting, or reporting obligations. Reservation and billing records are typically retained for the period required by applicable tax and business recordkeeping requirements.

6. Your Choices & Rights

Depending on your location, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal recordkeeping requirements
• Opt out of marketing emails or text messages at any time by using the unsubscribe link or contacting us directly

To exercise any of these rights, contact us at Rasheedtransport1@gmail.com or (617) 642-3198.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Children’s Privacy

Our Services are intended for individuals 18 years of age and older. We do not knowingly collect personal information directly from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

9. Third-Party Links

Our website may contain links to third-party websites, such as payment processors or partner hotels. We are not responsible for the privacy practices or content of those third-party sites and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The “Effective Date” at the top of this page indicates when it was last revised. We encourage you to review this page periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us:

• Boston Reserve Chauffeur
• 166 Terrace St, Unit 112, Boston, MA 02120
• Phone: (617) 642-3198
• Email: Rasheedtransport1@gmail.com